Stan James Responsible Gambling Policy

Stan James want you to enjoy your gaming experience with our company across all our channels. The majority of people do enjoy their pastime, experiencing both the thrill of victory and the disappointment of a defeat.

We want to help all our customers to bet with responsibility and within their means. However we acknowledge that there is a social responsibility upon us as a service provider, as well as the service user, to ensure that the pastime of gambling does not become problem gambling.

It is important for users of this site to be aware that gambling can be harmful if not controlled and kept within moderation and that certain members of society may be particularly vulnerable:

Under Age Gambling

You must be over eighteen years of age to open an account with Stan James UK and place a bet. Indeed it is against the law for those under the age of eighteen to gamble and Stan James UK employs the latest age and identity verification software to minimise the risk of under age persons placing bets. We reserve the right to ask for proof of age from any customer and accounts will be suspended if this documentation is requested until satisfactory proof of age is provided. Anyone under the age of eighteen found to be using our services will have any winnings forfeited and will be reported to the relevant authorities.

Problem Gambling

The majority of people gamble within their means, but if you feel your gambling is getting out of control the tips below should help:

• Keep track of the amount of time you are playing for


• Gambling should be entertaining, not seen as a way to make money


• Keep track of your spend whilst playing and remember that you are playing for real money


• Only spend what you can afford to lose, avoid chasing losses


• Always keep your password and log on secure


• Use software to block access to gambling sites from minors see Parental Controls


• If you would like to take a break from gambling, use our SELF EXCLUSION facility
  
• If you need to talk to somebody about problem gambling contact GamCare:

GamCare

GamCare is a registered charity that provides confidential telephone support and counselling to anyone who may be affected by problem gambling. You can contact GamCare on:

0845 6000 133 (local rate call from the UK) or visit www.gamcare.org.uk

Deposit Limits

By implementing voluntary deposit limits on each account we can help prevent problem gamblers from betting more money than they have initially intended to. You can contact our Customer Service department and request a daily deposit limit to be applied to your account or alternatively click here Deposit Limits to be directed to our deposit limit and self exclusion page. Please note these deposit limits can not be removed or increased without a 24 hour cooling off period.

Self-Exclusion Tools

Our self exclusion tools permit problem gamblers to choose to be blocked from betting through any of our gambling channels for a minimum period of six months, up to five years. You can contact our Customer Service department and request to be excluded from any of our services or alternatively click here Self Exclusion to be directed to our self exclusion page. Once you have requested self exclusion your instructions cannot be revoked until the end of the agreed period.

Access Controls

We are affiliated to the Internet Content Rating Association (ICRA) which allows our website to be recognized as a gambling site and as such filtered by anyone who chooses to use the ICRA filtering system to control access to gambling sites.

Staff Training

All of our front-line staff undertake training regarding our Social Responsibility, Responsible Gaming and Player Protection policies. Customer Service staff are trained to assist service users who have requested exclusion from gambling with us due to problem gambling. All new employees are trained on the above policies as part of their induction to the company. The latest developments on Responsible Gambling practices are detailed frequently in the company’s internal communications.

Evaluation

We re-assess and evaluate our policies on Social Responsibility, Responsible Gaming and Player Protection in light of all new research and best practice in other jurisdictions which we are privy to. We monitor customer responses to the measures we have implemented and are active members of the Remote Gambling Association. Through the RGA we share experiences of our policies and those of other affiliated members of the organisation with the goal of improving these policies industry-wide.

Parental Controls

There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet:

Net Nanny filtering software protects children from inappropriate web content:
www.netnanny.com

CYBERsitter filtering software allowing parents to add their own sites to block:
www.cybersitter.com

Stan James Commitment

As a socially responsible bookmaker we are committed to:

• Research into the prevention and treatment of problem gambling.


• Public education on the risks of gambling and how to gamble safely.


• Identification and treatment of problem gamblers.